How can we help?

Create a free account, then click "New Order" in your portal. The order form walks you through product type, quantity, materials, colors, logo placement, packaging, and timeline. You can attach inspiration images and logo files along the way. Once you submit, our team reviews the request and starts sourcing.

Minimums depend on the product and manufacturing method. Many products can start in the low hundreds of units. Tell us your target quantity and we'll find suppliers that fit, or let you know what the realistic minimum is.

Yes. Go to Team in your portal to invite colleagues as an Owner, Manager, or Viewer. Everyone in your organization sees the same orders and can be notified about updates.

Most quotes are ready within a few business days of submitting a complete order request. Highly custom products may take longer while we work with manufacturers on feasibility.

Each quote shows a per-unit price, production time, and shipping time for both DDP air and DDP ocean freight. DDP (Delivered Duty Paid) means the price includes production, freight, customs clearance, and import duties to your delivery address.

Air freight is faster but costs more per unit. Ocean freight takes longer but is usually much cheaper, especially for heavier or larger orders. You choose when you accept the quote.

After you accept a quote, a 30% deposit is due to start production. The remaining balance is due once your order is manufactured, inspected, and packed, before it ships. If your order includes paid samples, the sample fee is collected before samples are produced.

We accept major credit and debit cards and US bank transfers (ACH), processed securely by Stripe. Merchin never stores your card or bank details.

Open any order in your portal to download deposit, balance, or full-order invoices.

Yes. We send sample photos for review, and you can request physical samples as well. Full production only starts after you approve the sample.

Request changes directly on the order. We'll work with the manufacturer on a revised sample until it matches what you need.

Every order goes through a quality check after manufacturing and before packing. Issues are fixed with the factory before anything ships.

Your portal shows the live status of every order, from sourcing through delivery, along with a full history of updates. Tracking details are added once your shipment is in transit.

Yes. Save multiple delivery addresses (warehouses, 3PLs, offices) in your portal settings and choose where each order goes.

No. All shipments are DDP, so we handle customs clearance and import duties.

You can cancel from the order page. If no deposit has been paid, the order is simply cancelled. If a deposit has been paid, our team reviews the request; refunds depend on how far production has progressed and any costs already committed with the manufacturer.

Message us on the order thread as early as possible. Changes before sampling are usually easy; changes after sample approval may affect price and timeline.